ITI ES MCQ [PDF] Communication Skills and Entrepreneurship

ITI ES MCQ Communications Skills and Entrepreneurship Skills Questions with PDF Download. New MCQs provided by NIMI DGT Department in 2022. Helpful for 2023 Exam paper preparation.


1. Meenu is thanking her friend Rita, for helping her before exams. What should Meenu say?

a) Rita I’m so sorry

b) Rita, I’ll see you later

c) Rita, thank you for all your help

d) Rita, thanks

Ans. c

2. Ankit made a mistake and Riya wants to point it out to him. Riya should say _____.

a) I’m sorry

b) You are a bad person

c) I need to talk to you about something

d) Can we eat something?

Ans. c

3. If someone is open minded and willing to change their view based on the valid opinion of others, they are _

a) Good Communicators

b) Rigid communicators

c) Poor communicators

d) Difficult Communicators

Ans. a

4. Which of these is used introduce applicants to employers?

a) Leave Application

b) Marriage Card

c) Resume

d) Student ID

Ans. c

5. Nodding the head is an important visual sign to show that you are listening.

a) True

b) False

Ans. a

6. Unawareness of the difference between good and bad touch leads to unpleasant experiences.

a) True

b) False

Ans. a

7. Why do most interviews have the question “Tell me about yourself”?

a) The interviewer expects to know about the family of the candidate.

b) The interviewer expects a short and quick introduction of the candidate

c) The interviewer wishes to know the name of the candidate.

d) The interviewer wants to know where the candidate studied

Ans. b

8. If the interviewer is testing your subject knowledge in the interview, you should ______.

a) Answer precisely and completely

b) Avoid the Question

c) Answer very shortly

d) give descriptive answers

Ans. a

9. As part of grooming, which of the following are essential for attending interviews?

a) casual clothes

b) strong perfume

c) more jewellery

d) Formal clothes

Ans. d

10. What is the ideal way to communicate at the workplace?

a) Showing respect and active listening

b) Displaying positive body language

c) Be willing to ask questions and a willingness to give feedback

d) All of these

Ans. d

11. Men and women need to be treated equally in the workplace. It is good to avoid ______.

a) commenting about women employees

b) harassing women employees

c) treating women employees badly

d) All of these

Ans. d

12. We should be careful about what we share on social media because _____.

a) Our families will know about it otherwise

b) Potential employers may do a background check

c) our friends will share it to others

d) All of these

Ans. b

13. A ______ is the process of gathering data from people about certain topics by interacting with them

a) Survey                    

b) Case Study

c) Both A and B          

d) None of these

Ans. a

14. Startup India supports entrepreneurship among ________ and _______ communities

a) Women and SC/ST communities

b) Minority and SC/ST Communities

c) Senior Citizen and SC/ST Communities

d) Senior Citizen and Women Communities

Ans. a

15. How much bank loan “The Startup India” schemes offers for setting up new enterprises outside of the farming sector?

a) 50 lakh – 1 crore   

b) 1 lakh – 10 lakh

c) 1 lakh – 50 lakh      

d) 10 lakh – 1 crore

Ans. d

16. MSMEs – encourages ___________

a) Entrepreneurship, employment and livelihood opportunities

b) Population in the country

c) School education

d) None of these

Ans. a

17. Which is the important scale to improve business ideas?

a) Customer

b) Competitor & Technology

c) Funds & Govt Schemes

d) All of these

Ans. d

18. Which is the Good method to interact with customer for survey?

a) Go prepared with the questions that you want to ask

b) Speak Politely & deeply

c) Speak to at least 20 people to get reliable data

d) All of these

Ans. d

19. Feedback means

a) Suggestion for improvement

b) Things people like about the idea

c) Things people do not like about the idea

d) All of these

Ans. d

20. The 4Ps of a good sales pitch are: promise, picture, pitch and _______?

a) Product      

b) Proof          

c) Price                       

d) Public

Ans. b

21. Showing the customer that your product actually works and does what it says, is called ______ in a sales pitch.

a) Picture

b) Power

c) Product

d) Proof

Ans. d

22. Your final selling statement – one that will ensure the sale is called a ______.

a) Product

b) Pitch

c) Picture

d) Proof

Ans. b

23. The amount collected by selling a product or service is called sales.

a) True

b) False

Ans. a

24. The methods of tracking our money that will help manage our finances is called _______.

a) Accountancy

b) Money Management

c) Income

d) Saving of Money

Ans. b

25. Managing Money helps us determine our profits and losses.

a) True

b) False

Ans. a

26. _____ can be accounted for as business expenses.

a) Rent

b) Equipment

c) Labour charges

d) All of these

Ans. d

27. Money Management can help us understand and keep track of

a) Money available                

b) Expenditure incurred

c) income generated             

d) All of these

Ans. d

28. Which of the following is not a part of Money Management?

a) Manufacturing

b) Loss

c) Cash available

d) Profit

Ans. a

29. Sheetal has a clothing retail business. She spends a total of Rs.3000 for 20 tops. She sells 20 tops for Rs.4500. Sheetal has made a ______?

a) Loss

b) Profit

Ans. b

30. What is the full form of COGS is _____

a) Cost of Goods Sold

b) Care of Good Sale

c) Care of Good Sale

d) Cost of Good Sale

Ans. a

31. The formula of COGS is ______

a) Total Sales – COGS

b) Money remaining + Sales

c) Total purchases – inventory at the end of the month

d) Opening balance –expenses

Ans. c

32. The techniques which one applies to promote goods or services and increase sales is called _______

a) Marketing Techniques

b) Money Management

c) Product Pitching

d) Customer Service

Ans. a

33. It is useful to get recommendations and endorsements from ______.

a) family members

b) friends

c) former colleagues and supervisors

d) school teachers

Ans. c

34. Sponsoring local events like cricket matches or Diwali celebrations is a marketing method.

a) True                       

b) False

Ans. a

35. Shilpa is going door to door selling handicrafts. This is an example of ______ marketing.

a) Offline

b) Online

c) Mass

d) None

Ans. a

36. Reenu sells her product in creative packaging that customers like. This is a marketing method.

a) True

b) False

Ans. a

37. Which of these is not a marketing method?

a) Word of mouth

b) Instagram account for business

c) Paying rent

d) 20% discount on products

Ans. c

38. Anita started a TikTok account for her crafts business. She used ______ marketing strategy.

a) Online Marketing

b) Poster

c) Tagline

d) Networking

Ans. a

39. Which of these is not online marketing?

a) Facebook Post

b) Business Website

c) Instagram story

d) 30% discount on your first store visit

Ans. d

40. While carrying out business, doing the morally right thing is considered as ________.

a) Consumer law

b) Business ethics

c) decision making

d) business strategy

Ans. b

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